Effective Date: 14th July, 2025

At Vaniado, we aim to ensure you are completely satisfied with your purchase. If you’re not, here’s how we handle returns and refunds.

1. RETURNS

• We accept returns within 7 days of delivery.

• Items must be unused, in original packaging, and in the same condition as received.

• To initiate a return, please contact us at shop@vaniado.com or 055 000 0031  with your order details.

2. NON-RETURNABLE ITEMS

We cannot accept returns on:

• Custom or special-order items.

• Sale or clearance items.

• Items that have been used, installed, or damaged after delivery.

3. EXCHANGES

• If you received a defective or damaged item, we’ll happily replace it.

• Contact us within 48 hours of delivery with photos showing the damage.

4. REFUNDS

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within 7-14 business days.

5. RETURN SHIPPING

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

• We recommend using a trackable shipping service or purchasing shipping insurance.

6. QUESTIONS?

For any issues or to start a return, contact us at:
 shop@vaniado.com
 055 000 0031